Chapter 17 of 172 topics
Data and Sync
I cannot see my iPhone's tracks on the Mac.
Check, in order: ① iCloud sync is on in the iPhone's Aki Map settings; ② both devices use the same Apple Account; ③ sync is on under Settings ▸ iCloud & Data here; ④ the sidebar status says “iCloud connected”. Then press ⌘R. The first sync can take a few minutes.
The sidebar says “Local data only”. What does that mean?
The app is not using iCloud and only reads and writes this Mac's local data. Turn on “Sync Tracks & Records” under Settings ▸ iCloud & Data. The two sets are not merged automatically.
I edited on the Mac but the iPhone did not change.
iCloud sync takes time and both devices need internet. The sidebar or Settings shows how many files are still syncing. Avoid editing the same track on both devices at once.
I deleted something by mistake.
Open the Trash and click Restore; items can be recovered for 30 days.
Maps and Export
Search finds nothing, or the weather will not load.
Search only uses place names inside installed packs, so install one in Map Packs first (older packs must be downloaded again). Weather needs internet; offline it only shows the last data fetched. If it keeps failing, click Refresh later; CWA is sometimes temporarily unreachable.
The offline map is blank, or it says no pack is installed.
Download and install a pack under Maps ▸ Map Packs. A pack covers a limited area; for routes outside it use Apple Maps.
Why did the brief, print map or video export fail?
They need internet to fetch map tiles from Apple. Check your connection and retry; if a video export fails midway no incomplete file is left.
The printed scale is off.
In the print dialog choose “Actual Size” (100%), not “Scale to Fit”.
Why are peak and pack names in Chinese?
Peak names and pack names are data and are always shown in Chinese; menus and buttons follow the interface language.
How do I change the language?
Settings ▸ General ▸ Interface Language, then restart the app.
Screens may vary by app version. See Support and FAQ if you need help. Support